Unexpected Customer Service

Well, despite you all thinking that I have lapsed back into old habits, the reason I haven't posted for a while is because Jocelyn spilled apple juice on our laptop and shorted it out. Luckily it was still under warranty. I was totally amazed, though. I thought our best shot at getting it fixed was through the BX (where we bought it), but they basically told us to go screw ourselves. So, Tim called Sony (we have a Vaio) and they just looked up the serial number and verified our warranty. They sent a guy to Tim's work to fix the computer, and we didn't have to lift a finger! I was literally in shock at how easy it was to take care of. We were convinced that we had lost a very expensive piece of equipment (not to mention all our pictures and itunes, etc.), but Tim's coworker kindly managed to download all our info onto an external harddrive and we just reinstalled it onto our (basically brand-new) computer. Little things like that restore my faith in mankind ;)